Return & Exchange Policy

At THE CROWN ELECTRONICS (TCE), we want you to be satisfied with every purchase. If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery via WhatsApp or phone so we can arrange a replacement or resolution. Products must be unused, in original packaging, with all accessories and warranty cards. Items that show signs of installation, misuse, or physical damage caused after delivery may not qualify for return. Large appliances that have been installed may only be exchanged if a manufacturing fault is confirmed. To start a return or exchange, message us on WhatsApp at 0371-9537382 with your order number, photos of the issue, and preferred resolution. Approved exchanges are typically processed within 3–5 working days after we receive the item.